Made-to-order returns
Limited returns, human decisions
Each Awakening Wear piece is produced after you choose it. We do not guarantee change-of-mind, preference, or customer-selected wrong-size, color, or design returns when the selected item was produced correctly.
A cancellation may be requested before production, but it is not guaranteed. Every cancellation request is reviewed by an administrator; the website does not automatically cancel a supplier order or payment.
Damaged, defective, materially misprinted, incorrect, materially misdescribed, and confirmed-lost orders remain eligible for an appropriate remedy. Please report visible damage or an incorrect item within 14 days of delivery, with your order number and photographs where reasonably possible. This request does not remove mandatory rights or legitimate latent-defect claims.
Email support@awakening-wear.com before returning anything. Do not send a product to the address printed on its parcel unless we specifically authorize that destination. When an approved resolution requires a return, Awakening Wear will provide the authorized destination and instructions.
Return approval, rejection, replacement, reshipment, store credit, supplier escalation, and refund decisions are made by an administrator after reviewing the facts. Nothing is approved or refunded automatically. An approved refund will be issued promptly through the original Stripe payment flow.
Review the product details, exact option, and size guide carefully before payment. This limited made-to-order policy does not waive rights that cannot legally be excluded.